These Terms of Service ("Terms") govern your use of the True Home LLC website and the services we provide. By booking an appointment, calling for service, or using our site, you agree to these Terms.
True Home LLC is a locally owned appliance repair business. You can reach us at (208) 856-4664 or [email protected].
When you book online or by phone, you’re asking us to dispatch a technician at the time slot you selected. We confirm appointments by text and email — your appointment is firm once you receive that confirmation.
We charge a flat diagnostic fee for the visit. The diagnostic covers the technician’s time to inspect the appliance and identify the problem. If you approve the repair, the diagnostic is credited toward the cost of the work.
All repair work is quoted on a flat-rate basis before any work begins. The price includes parts, labor, and any return trip needed to complete the original repair.
Payment is due on completion of the repair. We accept major credit cards, debit cards, and tap-to-pay. If invoicing is arranged in advance, payment terms are net-15 from the invoice date.
We guarantee parts and labor on each repair for ninety (90) days from the date of service. If the same fault recurs within that period, we will return and repair it at no additional cost. The guarantee does not cover:
To the maximum extent permitted by law, our total liability for any single repair is limited to the amount you paid us for that repair. We are not liable for indirect, incidental, or consequential damages — for example, food spoilage from a delayed refrigerator repair, lost income, or alternative-housing costs. Some jurisdictions do not allow limitations on certain damages, so parts of this section may not apply to you.
We may decline to perform a repair if a safety hazard is present (gas leak, exposed live wiring, severe water damage), if the appliance is too damaged for safe repair, or if the work environment is unsafe for our team. We’ll explain why and refund any prepaid amount.
The site is provided "as is." We work to keep it accurate and available, but we don’t guarantee it’s free of bugs or downtime. You agree not to attempt to break, scrape, or interfere with the site, and not to use it to send unlawful or harmful content.
All site content — text, images, code, branding — is owned by True Home LLC or licensed to us. You may view and share links to the site for personal, non-commercial use. Any other use requires written permission.
How we handle the information you share is described in our Privacy Policy. By using the site or our service you also agree to that policy.
You can ask Fix It Sir (fixitsir.com), acting on behalf of True Home LLC, to text you about your service request by checking the text-message box on our contact form or our booking form. That permission is given to True Home LLC directly, and it is separate from your agreement to these Terms — agreeing to these Terms does not sign you up for text messages, and you can use our site and book a repair without ever checking the box. The messages themselves are sent through Fix It Sir (fixitsir.com), the software that runs our booking and scheduling, acting on our behalf.
If you pay for repairs at a home you do not live in, such as a rental you own or manage, True Home LLC may ask you on the phone or in writing whether we can text you the estimates you are asked to approve. You are texted only after you say yes. The mobile number, when you agreed, how you agreed and the exact words you were given are recorded. Those texts are sent by a person at True Home LLC from their own phone, not by our booking software, so a reply to them, STOP or HELP included, is read by that person and is not handled automatically. To stop them, reply STOP or tell True Home LLC, and we will stop texting you. The rest of this section applies to those messages too.
Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your mobile number, and we do not buy phone numbers or opt-in lists from anyone else.
No marketing or promotional content is sent through this. The separate marketing box on our booking form is a different permission with a different purpose, and ticking it does not enrol you in any text-message program.
These Terms are governed by the laws of the state in which we operate, without regard to its conflict-of-laws rules. Any dispute will be resolved in the courts of that state, unless the parties agree otherwise in writing.
We may update these Terms from time to time. The updated effective date will appear at the top of the page. Your continued use after a change means you accept the updated Terms.
Questions about these Terms? Reach us using any of the methods on our contact page.